Frequently asked questions

The first step is to contact us via email or phone call. Let us know a little bit about your location and what you want from a vending machine. We will then restock, maintain, and repair your machine on a regular basis all free-of-charge.

It’s free! We will install, restock, and maintain your vending machine at no cost to you. Energy is the only ongoing cost associated with running a vending machine, however we only use energy-efficient machines that run at a similar cost to an ordinary fridge.

We primarily use the M5000, which is the vending machine model we have found to be the most reliable, energy-efficient, and offers the largest range of selections. With room for 50 different selections, the M5000 is able to carry both snacks and drinks. The dimensions of the M5000 are 1056mm (W) x 830mm (D) x 1830mm (H).

Additionally we offer the M6000. The M6000 has room for up to 60 different selections. It is a combination machine like the M5000, and carries both snacks and drinks. The dimensions of the M6000 are 1215mm (W) x 830mm (D) x 1830mm (H).

All of our machines are able to take cashless payments (Visa, Mastercard, American Express, Apple Pay and Google Wallet). We can offer cash payment methods if required. Our micro markets and smart fridges are exclusively cashless.

Once we have agreed on where the vending machine will go, we can deliver it within as little as five working days. For our micro markets there is a slightly longer lead time of ten days due to the larger footprint and complexity.

We have one of the largest product catalogues of any vending operator in Australia. Your input is important when deciding what products go into the machine, and we are always listening if there are products you want to add or remove later on.

We have an extensive product range to choose from. As well as an array of classic snacks and drinks, we also specialise in healthy options with our Vendy – Healthy Vending machines. We also stock fitness products, PPE equipment, electronics, and amenities. In our Agora Markets micro markets we stock fresh meals.

We use remote monitoring software that tracks stock levels inside the vending machine and notifies us when it is running low. This way we can restock the machine whenever it needs it; be that every day or every week. This means your machine will never run too low or be on a fixed restock schedule.

We have the ability to service anywhere in Australia. Our warehouses and head office are located in Melbourne, Sydney, Brisbane and Perth, and we service regional, surrounding areas too.

If you experience a fault while using one of our machines or micro markets, simply contact us (our contact information is on every one of our machines and micro markets) and we will send out a technician to service the machine within 24 hours. Should a product mis-vend while you are using a machine or you have any other issue, our friendly customer service team will help you to resolve the problem.

Yes, we have helped create and service several custom vending machines. Custom machines can be modified to vend specific products, and can be wrapped in a design that suits your event or organisation. Contact us and let us know what you have in mind.

Yes, we do rent machines, both our traditional vending machines and custom-made machines. You will be trained how to operate the machine and we will remain on call to assist in the case of a fault. Please contact us to see what machines we have available.

We work with major vending machine suppliers and can direct you to our partners who can supply you with vending machines if you wish to purchase one.